Privacy Policy

1. Information We Collect

We may collect and process the following personal data about you:

• Contact & Identity Information: Name, email address, telephone number, job title, and company name when you fill out a quote request, contact form, or direct message.
• Project & Technical Data: Property location, project site address, photos/measurements of your subfloor or worktops, and specification preferences.
• Transaction Data: Details about payments, invoices, VAT records, and services purchased from us.
• Technical & Usage Data: IP address, browser type, operating system, time zone setting, and pages visited via web analytics tools or cookies on our website.

2. How We Use Your Information

We use your personal data to:

• Provide itemized quotations, arrange site surveys, and fulfill contracts for resin flooring and countertop installations.
• Communicate with you regarding project updates, sample boards, aftercare guides, and client queries.
• Process payments, issue invoices, and manage accounting in compliance with UK tax laws.
• Respond to inquiries submitted through our website, social media pages, or trade platforms (e.g., MyBuilder).
• Improve our website design, customer service, and local marketing efforts.

3. Legal Basis for Processing Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Contractual Necessity: Processing required to fulfill a quote request or contract for services.
• Legal Obligation: Processing required to comply with UK statutory accounting, tax, and insurance reporting standards.
• Legitimate Interests: Business operations, service optimization, and responding to commercial inquiries.
• Consent: Where you have explicitly opted in to receive marketing communications or allowed non-essential cookies on our site.

4. How We Share Your Personal Data

We do not sell, rent, or trade your personal information. We may share your data only with:

• Subcontractors & Specialist Trades: Trusted partners (such as tilers or surface prep teams) directly involved in delivering your project, strictly with your prior consent.
• Service Providers: Third-party IT hosting, accounting software, and website analytics tools operating under strict confidentiality agreements.
• Legal & Regulatory Authorities: HMRC, insurance providers, or law enforcement bodies if legally required.

5. Data Storage and Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or alteration. Physical paper records (such as site survey notes) and digital records are stored securely with restricted access.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying legal, accounting, or warranty requirements. Invoice and transaction data are kept for a minimum of 6 years in accordance with UK tax laws.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal data where there is no lawful reason for us to continue processing it.
• Restriction & Objection: Object to or restrict the processing of your personal data under certain conditions.
• Data Portability: Request the transfer of your data to another provider.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies and similar tracking technologies to distinguish you from other users and enhance your browsing experience. You can control cookie settings through your web browser preferences at any time.