Resin Flooring Contractors | Manchester, Liverpool, Cheshire & Lancashire

‍ ‍Privacy Policy

Last Updated: August 2026

At NORTH WEST RESIN FLOORING SPECIALISTS LTD (Company No: 17374922, "we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (www.nwresinflooring.co.uk), request a quotation, or engage our resin flooring and subfloor preparation services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Important Information & Who We Are

NORTH WEST RESIN FLOORING SPECIALISTS LTD is the data controller responsible for your personal data.

Full Legal Name: NORTH WEST RESIN FLOORING SPECIALISTS LTD
Company Registration Number: 17374922
Data Privacy Contact: Privacy Officer
Email:info@nwresinflooring.co.uk
Primary Service Areas: Greater Manchester, Liverpool, Cheshire, and Lancashire.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data depending on your interaction with us:

Identity & Contact Data: Includes your full name, telephone number, email address, property delivery address, and post code.
Project & Technical Data: Includes square meterage ($m^2$) requirements, photos/videos of your subfloor or job site uploaded during quote requests, IP address, browser type, and location data when browsing our website.
Transaction & Financial Data: Details about payments made for deposits or completed installation invoices (note: we do not store raw credit/debit card numbers; payments are processed securely through accredited payment providers).
Marketing & Communications Data: Your preferences regarding receiving project updates, review requests, or promotional communications.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you:

Direct Interactions: You provide your data by filling out forms on our website (such as our "Get a Free Quote" form), corresponding with us by phone or email, or booking a site survey.
Automated Technologies: As you interact with our website, Squarespace and analytics tools may automatically collect technical data about your equipment, browsing actions, and patterns via cookies.

4. How We Use Your Personal Data & Legal Basis

We will only use your personal data when the law allows us to. Most commonly, we use your data under the following legal bases:

Purpose / ActivityType of DataLegal Basis for ProcessingProviding Quotes & Site SurveysIdentity, Contact, Project DetailsPerformance of a contract / Taking steps prior to contractExecuting Flooring InstallationsIdentity, Contact, FinancialPerformance of a contractManaging Payments & InvoicesIdentity, Contact, FinancialPerformance of a contract & Legal ObligationCustomer Reviews & FeedbackIdentity, ContactLegitimate Interests (improving our service)Website Analytics & OptimizationTechnical, UsageConsent (via cookie banner) / Legitimate Interests

5. Disclosures of Your Personal Data

We do not sell, rent, or trade your personal data to third parties. However, to operate our business efficiently, we may share your information with trusted partners under strict confidentiality:

Material & Freight Logistics: Trade partners (such as Ox Resin) or courier services solely for direct-to-site material deliveries.
IT & Hosting Providers: Website hosting services (Squarespace) and cloud storage providers who host our database securely.
Professional Advisers: Accountants, legal advisers, and insurers where necessary.

6. Data Security & Retention

Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.
Retention Period: We keep customer contact details and transaction history for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, and warranty claim reporting requirements (typically up to 6 years following project completion).

7. Your Legal Rights

Under UK data protection laws, you have rights regarding your personal information, including:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of incomplete or inaccurate data.
Erasure: Request deletion of your personal data where there is no good reason for us continuing to process it.
Object / Restrict: Object to or request the restriction of processing your data.

To exercise any of these rights, please contact us at info@nwresinflooring.co.uk. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

8. Cookies

Our website uses cookies to distinguish you from other users and enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.